Discover Why CX Should Be the Focus of Your Digital Back-Office Transformation

Reinvent the Back-Office With a Front-Office CX Mindset

User experience in the back-office is just as important as in the front-office. Approaching your digital transformation through a CX lens eliminates inefficiencies and increases operational flexibility.

A Few Simple Steps To Unlock Our Digital Back-Office Transformation E-Book

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Download our E-Book and learn the four key principles that can transform your operational processes into a powerful tool to boost growth:

  • Redesign for CX from the start. CX excellence can’t be an afterthought when redesigning the back office. It must be given front-and-center priority from the very beginning of the transformation effort.
  • Embrace the reinvention of job roles. The digital back-office will never be 100% automated, so it’s vital to consider the human worker – and how their role will evolve.
  • Un-silo your data, integrate your analytics. Sharing data across the organization allows for alignment between the front and back-office through the whole customer journey.
  • Optimize for adoption. If the tools and changes don’t make the work easier for employees, odds are they won’t adopt them – regardless of how good they’re supposed to be for the customers.

PRESS RELEASE: Sutherland Ranked a Star Performer in Everest Group’s PEAK Matrix for Finance and Accounting Outsourcing

Sutherland was a stand-out among clients for its agility, transparency in operations, and relationship management.
Read the press release to learn more.

BLOG: How Front-Office CX Sensibility Can Deliver Back-Office Transformation Success

The key to delivering a truly exceptional customer experience? Approach back-office digital transformation with a front-office mindset.
Read our blog to find out more.

INFOGRAPHIC: Transform Your Back-Office, Transform Your Business

Discover 4 key focus areas for driving efficiency and create a unified “one office” aligned with the needs of your customers.
View the infographic here.