Forrester Intelligent Automation Report: How Ready Are You for the Benefits of Enterprise-wide IA?

It’s clear that IA is fueling the next wave of digital transformation. Organizations seeking the next level in competitiveness and customer obsession are looking to scale the scope, impact and strategic value of their IA initiatives.

Read on to evaluate your company’s preparedness for realizing the available benefits of enterprise-wide intelligent automation.

Using 20 criteria, this Forrester assessment tool will help your organization see where you are now, assess your own IA competencies and determine where to invest next.

Gauge how competitive you can be with IA using a complimentary assessment survey in this downloadable Forrester report.

Gauge Your Company’s Intelligent Automation Preparedness

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The Intelligent Automation Surge Demands Scale, Control and Innovation

Investment in IA has surged over the last two years as enterprises needed to conduct business remotely, support workers at home and move toward a digital and more autonomous business. How prepared are you to enter a more automated world?

Maturity in the practice and discipline of automation will help:

  • Reduce redundant automation technology
  • Prepare for human/machine collaboration
  • Develop needed governance, skills and operations expertise
  • Build scale to cover automation investments

Intelligent Automation Requires Four Key Competencies

Because intelligent automation programs introduce novel complexities associated with managing hybrid (digital and human) workforces, implementation is more involved than typical tech implementations.
To realize the many benefits of IA, tech leaders must address:

  • Process – Learn what to automate and how.
  • People – Your toughest challenge is also your greatest opportunity.
  • Governance – Keep automation from running amok.
  • Automation Technology – Optimize the engine powering your business.

Read the report

To Strategically Grow IA, You Need to Know Your Current Maturity Level

Take this survey prepared by Forrester Research to assess your company’s current IA competencies and know where you should invest. The results of this complimentary and valuable resource will put you clearly in one of three maturity categories:


Most enterprises are just learning about automation opportunities. Beginners need to build consensus, reduce redundant tool sets, provide more cost-effective building blocks and leverage skills across the business.


You may have multiple RPA and AI projects in production that are not yet unified or democratized. You may have an automation center but no pipeline management and have yet to put tools in the hands of the business.


Mature orgs have federated governance with distributed access to IA tools across the business. Methods to build mining automations and shared-service roadmaps enable advanced orgs to scale IA quickly and safely.