A Smart Home’s Connected Devices: What Is Standing In The Way Of More Smart Home Adoption?

Connected devices are pushing the boundaries of household technology. But consumer adoption remains a challenge.

Poor end-to-end customer experiences — prior to purchase, during installation or when using the devices — all contribute to product returns. This increases support costs and reduces brand value.

Slow adoption rates are due to connected devices being more complicated than standard devices. Consequently, an improved service and support approach is required to meet consumer needs.

View our infographic to explore the top five customer support factors impacting connected device adoption.

Top 5 Factors Impacting Smart Home Adoption

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