Salesforce Optimization: Are You Sure You’re Getting The Most Out Of Salesforce In The Contact Center?

When Salesforce’s capabilities are optimized to work best with your contact center, it can translate into real business value:

  • 25% improvement in agent productivity
  • 25% reduction in customer complaints
  • 24% faster case resolution
  • 21% improved CSAT from self-service
  • 20% better first call resolution

In this infographic, we explore what can go wrong if you don’t optimize Salesforce along with how you can fix the problem to get more from your investment by enhancing three key factors.

Get our infographic to discover ways to achieve business results and customer experience outcomes that outpace your competition.

Optimizing Salesforce Tech In Your Contact Center

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