Must-Haves for Mortgage Servicers: Find Out How to Minimize Customer Disengagement & Retain More Borrowers

When you enable a borrower to decide how and when they communicate with your company, you greatly increase your customer retention. So, how do you tailor your tech spend to put borrowers first, aiming to enhance their experiences?

  • Align engagement with a customer’s actual journey
  • Use conversational chatbots to automate inquiries
  • Offer self-service portals to handle common concerns
  • Use analytics and AI to preempt borrower needs
  • Personalize interactions and offers at the right times
  • Prioritize human interaction for non-automated needs

How do you do all this? With a partner who’s got your back. Enter your info here for a complimentary step-by-step guide.

HOW TO: Keep More Borrowers Satisfied

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